The customer has the right to withdraw from the contract, without giving reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the Customer acquires physical possession of the goods.

Customizable or perishable products are excluded from the right of withdrawal.

To exercise the right of withdrawal, the customer is required to inform Majida SRL, by e-mail or through the contact form on the website, of their decision to withdraw, without having to indicate the reasons.

In order to comply with the withdrawal period, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period and that the shipment takes place within 14 days from the date of purchase (the shipment receipt shall be considered as proof).

The shipping costs for returns are charged to the customer.

After sending the withdrawal notice, the purchased goods must be returned in the shortest possible period. The goods must be sent to the address:

Majida SRL

Via Adriano Gozzini,13

56121 Pisa


If the Customer withdraws from the contract, all payments made to us, including delivery costs, will be refunded. These refunds will be made using the same payment method used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not incur any costs as a result of this refund. The refund can be suspended until the goods have been received or until the Customer proves that the goods have been returned, whichever is earlier. 

The customer is only liable for any diminished value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.